SHIPPING WORLDWIDE
We ship to most countries via BXB.
Delivery time: 7–14 business days (depending on destination) Tracking: You receive a tracking number via email as soon as your order ships.
SHIPPING COSTS
Shipping is calculated at checkout based on destination and order weight.
DELIVERY PROCESS
1. Order confirmed — You receive order confirmation email
2. Processing — We prepare your package (usually 3 business days)
3. Shipped — Tracking number sent to your email
4. In transit — Track via BXB website
5. Delivered — Signature may be required
IMPORTANT: OUR RESPONSIBILITY
Once your package is handed to BXB, responsibility transfers to the carrier.
We are not responsible for:
• Delays caused by the carrier
• Lost packages in transit
• Customs delays or fees
For lost or delayed packages: contact BXB directly using your tracking number. We will provide all necessary order documentation to assist your claim.
CUSTOMS & IMPORT DUTIES
For international orders:
• Customs duties and import taxes may apply in your country
• These are not included in the product price
• You are responsible for any customs fees at delivery
• We provide correct customs documentation
We ship to most countries via BXB.
Delivery time: 7–14 business days (depending on destination) Tracking: You receive a tracking number via email as soon as your order ships.
SHIPPING COSTS
Shipping is calculated at checkout based on destination and order weight.
DELIVERY PROCESS
1. Order confirmed — You receive order confirmation email
2. Processing — We prepare your package (usually 3 business days)
3. Shipped — Tracking number sent to your email
4. In transit — Track via BXB website
5. Delivered — Signature may be required
IMPORTANT: OUR RESPONSIBILITY
Once your package is handed to BXB, responsibility transfers to the carrier.
We are not responsible for:
• Delays caused by the carrier
• Lost packages in transit
• Customs delays or fees
For lost or delayed packages: contact BXB directly using your tracking number. We will provide all necessary order documentation to assist your claim.
CUSTOMS & IMPORT DUTIES
For international orders:
• Customs duties and import taxes may apply in your country
• These are not included in the product price
• You are responsible for any customs fees at delivery
• We provide correct customs documentation
You can return items within 30 days from delivery if:
• Item has NOT been worn or washed
• Original tags are attached (both hang tag and size label)
• Purchase receipt is available
• Item was purchased from unfortstudio.com
Return shipping cost is paid by the customer.
HOW TO RETURN
1. Email us at support@unfort.ru with:
• Order number
• Reason for return
• Screenshot of original order
2. We confirm and send return instructions
3. Ship item back using any tracked courier (BXB recommended)
4. We inspect item on arrival
5. Refund processed to original payment method within 14 business days of inspection
EXCHANGES
To exchange for a different size or colour:
6. Email support@unfort.ru with your order number and what you need
7. We check availability
8. Return original item
9. We ship new item once return is received and inspected
DEFECTIVE ITEMS
If your item has a manufacturing defect:
• Contact us immediately with photos
• Email: support@unfort.ru or Telegram @unfort_support
• We will send a replacement at no cost
• We cover all return shipping for defective items
Contact us within 14 business days of receiving the item.
WHAT IS NOT COVERED
• Items that have been worn or washed
• Items without original tags
• Damage caused by improper care
• Normal wear and tear
• • Intentional design features (acid wash, distressing, raw edges — these are not defects)
• Item has NOT been worn or washed
• Original tags are attached (both hang tag and size label)
• Purchase receipt is available
• Item was purchased from unfortstudio.com
Return shipping cost is paid by the customer.
HOW TO RETURN
1. Email us at support@unfort.ru with:
• Order number
• Reason for return
• Screenshot of original order
2. We confirm and send return instructions
3. Ship item back using any tracked courier (BXB recommended)
4. We inspect item on arrival
5. Refund processed to original payment method within 14 business days of inspection
EXCHANGES
To exchange for a different size or colour:
6. Email support@unfort.ru with your order number and what you need
7. We check availability
8. Return original item
9. We ship new item once return is received and inspected
DEFECTIVE ITEMS
If your item has a manufacturing defect:
• Contact us immediately with photos
• Email: support@unfort.ru or Telegram @unfort_support
• We will send a replacement at no cost
• We cover all return shipping for defective items
Contact us within 14 business days of receiving the item.
WHAT IS NOT COVERED
• Items that have been worn or washed
• Items without original tags
• Damage caused by improper care
• Normal wear and tear
• • Intentional design features (acid wash, distressing, raw edges — these are not defects)